Terms & Conditions - Tuck Packaging

It is recommended that you carefully read the Terms and Conditions of Tuck Packaging before using our website or placing an order. By accessing or using tuckpackaging.com, you agree to follow the terms stated on this page.

Tuck Packaging reserves the right to update, modify, or change these Terms and Conditions when necessary. Any changes will become effective once published on this page. We recommend reviewing this page periodically to stay informed about our latest policies.

If you continue using our website after any changes are published, it will be considered your acceptance of the updated Terms and Conditions. If you do not agree with any part of these terms, you should discontinue use of our website.

Copyright

All content available on tuckpackaging.com, including text, graphics, images, product descriptions, designs, logos, and other website materials, is owned by or licensed to Tuck Packaging.

No individual or organization may copy, reproduce, distribute, republish, or commercially use our website content without prior written permission.

Customer-supplied logos, artwork, trademarks, images, and other materials remain the property of their respective owners.

Detailed Order Process

Tuck Packaging provides customers with two main ways to place an order: direct ordering through the Buy Now option or requesting customized packaging through our Quote Form.

Direct Order Through Buy Now

Customers can place an order directly by selecting the available product specifications shown on the product page.

Depending on the product, these may include:

Box dimensions
Box style
Material
Quantity
Printing options
Finishing options
Other available customization features

After selecting the required options, customers can proceed to checkout and complete the payment using one of our available payment methods.

Order Through Quote Form

Customers requiring fully customized packaging can submit their requirements through the Quote Form available on our website.

Customers may be asked to provide details including:

Box size
Box style
Material
Quantity
Printing requirements
Artwork
Finishing requirements
Shipping information

After receiving the request, our packaging team may contact the customer by email or phone to confirm the specifications.

Once the order details are finalized, we will provide an invoice or payment instructions. Production begins after payment and required artwork approval have been completed.

Payment Methods

All payments are processed securely through the payment options available on our website or invoice.

Unless otherwise stated, all prices and payments are processed in U.S. Dollars (USD).

Once payment has been successfully received and the required order information has been confirmed, we may begin processing the order.

Customers are responsible for providing accurate billing, shipping, artwork, and order information.

Available payment methods may include:

Credit Card
Debit Card
Stripe
PayPal
Apple Pay
Google Pay
Link

The availability of individual payment methods may depend on the checkout or payment provider being used.

Printing Process

Artwork and Design

Customers may provide their own artwork or request assistance from our packaging team where available.

Customers supplying their own artwork are responsible for ensuring that the files, logos, images, text, and designs are accurate and that they have the legal right to use them.

Design Approval

Before printing begins, Tuck Packaging may provide a digital proof, mockup, dieline, or artwork file for customer approval.

Customers are responsible for carefully reviewing all details before approving the artwork.

This includes:

Spelling
Grammar
Graphics
Logos
Colors
Dimensions
Contact details
Artwork placement
Barcodes or QR codes

Once the artwork is approved, it may immediately be forwarded for production. Changes requested after approval may result in additional charges or production delays.

Color Variations in Printed Products

Please note that colors shown on computer screens, mobile devices, and digital proofs may not exactly match the final printed product.

Minor color differences can occur due to:

Printing methods
Ink variations
Material type
Screen settings
Coatings and finishes
RGB and CMYK color differences

By approving the artwork and proceeding with production, customers acknowledge that reasonable color variations may occur.

Minor printing variations that fall within normal commercial printing tolerances will not normally qualify for reprinting or refunds.

Order Cancellation

Customers should contact Tuck Packaging as soon as possible if they wish to cancel an order.

There is generally a period of up to 4 hours after placing an order during which a cancellation request may be accepted, provided production has not already started.

If cancellation is requested after 4 hours, up to 20% of the total order amount may be deducted to cover artwork, administration, material preparation, and production-related costs.

If cancellation is requested after 24 hours, up to 50% of the total order amount may be deducted because printing, manufacturing, material preparation, or other production processes may already have begun.

Once an order has entered an advanced stage of production, cancellation may no longer be possible.

Orders that have already been delivered cannot be cancelled.

Overruns and Underruns

Tuck Packaging makes every reasonable effort to deliver the quantity ordered.

However, due to the nature of custom packaging manufacturing, there may be an overrun or underrun of up to 5% in the final quantity.

Customers who require an exact minimum quantity should inform our team before production begins.

Errors After Artwork Approval

Tuck Packaging provides customers with an opportunity to review and approve artwork before printing where applicable.

Once artwork has been approved by the customer, Tuck Packaging will not be responsible for customer-approved errors including:

Spelling mistakes
Grammar mistakes
Incorrect contact information
Incorrect graphics
Low-resolution artwork
Incorrect artwork placement
Incorrect barcodes or QR codes
Incorrect dimensions supplied by the customer

This does not apply to manufacturing errors caused by Tuck Packaging where the final product materially differs from the approved specifications.

User Conduct

Customers must provide accurate and complete information when placing an order or submitting a quote request.

Users must not submit artwork, content, images, logos, trademarks, or other materials that violate applicable laws or the rights of another person or organization.

Tuck Packaging reserves the right to reject orders involving unlawful, fraudulent, misleading, offensive, or infringing content.

By submitting artwork or other materials, the customer confirms that they own the material or have the necessary permission to reproduce it.

By placing an order, customers also confirm that they are legally able to enter into a binding agreement and agree to our Privacy Policy.

Indemnity

To the extent permitted by applicable law, customers agree to indemnify and hold Tuck Packaging and its employees, representatives, and service providers harmless from claims, damages, liabilities, or reasonable expenses arising from:

Violation of these Terms and Conditions
Unlawful use of our website or services
Artwork or materials supplied by the customer that infringe another party’s rights
False or inaccurate information supplied by the customer

Printing and Materials

Tuck Packaging may use the printing method and production process considered appropriate for the specifications of the approved order.

Customers must inform us before production if they require a specific:

Material
Paperboard thickness
Corrugated stock
Kraft stock
Printing method
Coating
Finish
Packaging performance requirement

If packaging is intended for direct or indirect food contact, the customer must clearly inform Tuck Packaging before production.

Food-contact suitability should not be assumed unless the required materials, coatings, inks, adhesives, and specifications have been specifically confirmed.

Shipping and Delivery

Production and delivery timelines provided by Tuck Packaging are estimates unless specifically guaranteed in writing.

Delays may occur due to circumstances including:

Customer artwork approval delays
Customer-requested changes
Material availability
Production interruptions
Courier delays
Weather conditions
Public holidays
Customs or transportation delays
Events outside our reasonable control

Tuck Packaging will not be responsible for delays caused solely by third-party shipping carriers or circumstances outside our reasonable control.

Customers are responsible for providing accurate shipping information.

Changes to Terms and Conditions

Tuck Packaging reserves the right to modify, update, or change these Terms and Conditions when necessary.

Changes may be made to reflect updates to our website, products, services, production procedures, or legal requirements.

The latest version of these Terms and Conditions will always be available on this page.

Disclaimer

Tuck Packaging makes reasonable efforts to ensure that website information, product descriptions, specifications, and images are accurate.

However, product images may be used for illustration purposes, and custom packaging may vary depending on material, dimensions, printing method, finishing options, and approved specifications.

To the extent permitted by applicable law, Tuck Packaging will not be responsible for indirect or consequential losses arising from improper or unauthorized use of our website or services.

Nothing in these Terms is intended to exclude any rights or liability that cannot legally be excluded.