Privacy Policy - Tuck Packaging

This Privacy Policy explains how Tuck Packaging collects, uses, protects, and shares information when you visit tuckpackaging.com, request a quote, place an order, contact us, or otherwise use our services.

By using our website or providing information to us, you acknowledge the practices described in this Privacy Policy.

Information We Collect

Tuck Packaging may collect information that you voluntarily provide when you place an order, submit a quote request, contact our team, or interact with our website.

This information may include:

Name
Email address
Phone number
Billing address
Shipping address
Company or business information
Order details
Packaging specifications
Artwork or design files
Other information you choose to provide

We use this information to respond to inquiries, provide quotations, process orders, manufacture custom packaging, arrange delivery, and provide customer support.

Information Collected Through Quote Forms

When you submit a quote request, we may ask for information necessary to understand your packaging requirements.

This may include:

Contact details
Box dimensions
Box style
Material preferences
Quantity
Printing requirements
Finishing options
Artwork
Shipping destination

Our team may contact you by email or phone to discuss the quote or confirm your order requirements.

Information Collected When You Place an Order

When you use the Buy Now or checkout features on our website, we may collect information required to process and deliver your purchase.

This may include your name, contact details, billing information, shipping address, selected product specifications, and order information.

Payment information may be processed through secure third-party payment providers. Tuck Packaging does not require customers to create an account in order to submit a quote or place an order where guest checkout is available.

Automatically Collected Information

When you visit our website, certain technical information may be collected automatically through cookies, analytics tools, server logs, and similar technologies.

This information may include:

IP address
Browser type
Device type
Operating system
Date and time of your visit
Referring website
Pages viewed
Time spent on the website
General website interaction information

We may use this information to understand how visitors use our website, improve website performance, troubleshoot technical problems, and improve our products and services.

How We Use Your Information

Tuck Packaging may use the information we collect to:

Respond to quote requests
Process and fulfill orders
Prepare custom packaging specifications
Process payments
Communicate about orders
Arrange shipping and delivery
Provide customer support
Respond to questions and concerns
Improve our website and services
Maintain website security
Prevent fraudulent or unauthorized activity
Maintain business and transaction records
Comply with applicable legal requirements

Where appropriate, we may also use contact information to communicate information about products, services, promotions, or updates that may be relevant to our customers.

Email Communications

Tuck Packaging may send emails related to:

Quote requests
Order confirmations
Artwork approvals
Payment information
Production updates
Shipping notifications
Customer service
Product or service updates
Promotional communications

Customers may opt out of promotional emails at any time by using an unsubscribe option where available or by contacting us.

Opting out of promotional messages will not prevent you from receiving transactional communications that are necessary for an existing quote, order, payment, delivery, or customer service request.

Children’s Privacy

Our website and services are intended for customers capable of entering into commercial transactions.

Tuck Packaging does not knowingly collect personal information from children under the age of 13.

If we become aware that personal information from a child under 13 has been collected without appropriate authorization, we will take reasonable steps to remove it.

Cookies

Cookies are small files that websites may store on your browser or device to remember certain information and improve website functionality.

Tuck Packaging may use cookies and similar technologies to:

Maintain shopping cart functionality
Remember website preferences
Understand website traffic
Analyze visitor behavior
Improve website performance
Improve the checkout experience
Measure marketing effectiveness
Help protect our website from fraud or abuse

Some website functions may not operate correctly if cookies are disabled.

Managing Cookies

Most web browsers allow you to control, block, or delete cookies through browser settings.

You may choose to disable cookies, but doing so may affect certain features of tuckpackaging.com, including shopping cart, checkout, or other interactive functions.

Analytics and Advertising Technologies

Tuck Packaging may use third-party analytics, advertising, or marketing services to better understand website traffic and measure the effectiveness of our marketing.

Depending on the services used, these providers may collect information such as:

IP address
Browser type
Device information
Pages visited
Referring websites
Website interactions

We may use services provided by companies such as Google, Meta, or other advertising and analytics providers where applicable.

These third parties may use cookies or similar technologies according to their own privacy policies.

How We Share Information

Tuck Packaging does not disclose customer information unnecessarily.

We may share information with trusted service providers when reasonably necessary to operate our business, process orders, or provide requested services.

These providers may include:

Payment processors
Shipping and courier companies
Website hosting providers
Email service providers
Analytics providers
Advertising platforms
Printing and production partners
Other service providers supporting our operations

We provide these parties only with information reasonably required to perform their services.

Their handling of information may also be governed by their own privacy policies and contractual obligations.

Payment Processing

Payments may be processed through third-party payment processors.

When you submit payment information, it may be transmitted directly to the relevant payment provider in accordance with that provider’s security and privacy practices.

Tuck Packaging does not intentionally collect or store complete payment card information when payments are processed directly by an authorized third-party payment processor.

Shipping Providers

In order to deliver an order, we may provide necessary information to shipping companies, couriers, freight providers, or other delivery partners.

This information may include:

Customer name
Delivery address
Phone number
Email address
Order or shipment information

This information is shared only as necessary to arrange and complete delivery.

Legal Requirements

Tuck Packaging may disclose information where reasonably necessary to:

Comply with applicable law
Respond to a valid court order, subpoena, warrant, or lawful government request
Protect our legal rights or property
Investigate fraud or unlawful activity
Protect customers, employees, service providers, or the public
Enforce applicable agreements or policies

We will disclose information only when we reasonably believe such disclosure is required or permitted.

Security of Your Information

Tuck Packaging takes reasonable administrative, technical, and organizational measures to protect information collected through our website.

Our website may use SSL encryption and other security technologies to help protect information transmitted between your browser and our website.

However, no method of internet transmission or electronic storage can be guaranteed to be completely secure.

While we take reasonable steps to protect personal information, we cannot guarantee absolute security.

Data Retention

We retain personal and business information only for as long as reasonably necessary for the purposes for which it was collected.

Information may be retained when necessary to:

Process and maintain order records
Provide customer service
Maintain accounting and transaction records
Resolve disputes
Prevent fraud
Enforce agreements
Comply with legal, tax, or regulatory requirements

Retention periods may vary depending on the type of information and the reason it was collected.

Your Privacy Choices

Depending on applicable law and your location, you may have rights or choices regarding your personal information.

You may contact us to request that we:

Provide information about personal data we hold about you
Correct inaccurate information
Update incomplete information
Delete certain personal information where appropriate
Stop sending promotional communications
Address questions about how your information is being used

Certain information may need to be retained for legal, accounting, fraud prevention, order processing, dispute resolution, or other legitimate business purposes.

Marketing Opt-Out

If you no longer wish to receive promotional emails or marketing communications from Tuck Packaging, you may unsubscribe using the option provided in the message where available or contact us directly.

Your request to stop marketing communications will not prevent us from contacting you regarding:

Current orders
Quote requests
Payments
Artwork approval
Shipping
Customer service
Other necessary transactional matters

Third-Party Links

Our website may contain links to websites or services operated by third parties.

Tuck Packaging is not responsible for the privacy practices, security, content, or policies of third-party websites.

We encourage users to review the privacy policies of any external website they visit.

This Privacy Policy applies to information handled by Tuck Packaging through our website and services.

Business Transfers

If Tuck Packaging is involved in a merger, acquisition, restructuring, sale of assets, or similar business transaction, information maintained as part of our business operations may be transferred as part of that transaction.

Where required, personal information will continue to be handled in accordance with applicable privacy obligations.

Changes to This Privacy Policy

Tuck Packaging may update this Privacy Policy from time to time to reflect changes in our website, business operations, technology, services, or applicable requirements.

Any updated version will be published on this page.

We encourage visitors and customers to review this Privacy Policy periodically for changes.