This policy covers how Tuck Boxes ships custom packaging and stock products within the United States.
Processing before shipment
Production starts after artwork approval and payment. Standard custom orders typically ship within 10–15 business days after proof sign-off. Stock and blank items usually ship faster. Rush options may be available — ask when you quote.
Shipping rates
Shipping cost depends on order weight, dimensions, destination, and service level selected at checkout. Rates are calculated before you pay so there are no surprises on the invoice.
Free shipping
Free standard shipping applies to qualifying US orders over $500, as noted on the website and in promotional banners. Oversized freight, expedited service, or remote destinations may incur additional charges even on qualifying orders.
Carriers and tracking
We ship via major carriers including UPS, FedEx, and USPS depending on package size and destination. Tracking is emailed when your order leaves our facility. Allow 24 hours for tracking to activate.
Delivery issues
Inspect shipments on arrival. Note visible damage on the carrier delivery record when possible and contact us within 5 business days with photos of the outer carton and product. See our Return Policy for damage claims.
Incorrect addresses
You are responsible for providing an accurate ship-to address. Fees to reroute or reship packages due to address errors may be charged to the customer.
International shipping
We primarily serve the United States. International inquiries are handled case by case — contact us before ordering if you need delivery outside the US.
Need boxes by a specific date? Mention your deadline when requesting a quote so we can confirm feasibility.
