Return Policy
At Tuck Packaging, we are committed to providing high-quality custom packaging and reliable customer service. We accept return requests for both defective and non-defective products, subject to the conditions outlined below.
Defective Products
If you receive packaging that is defective, damaged, or materially different from the approved order specifications, please notify us within 2 business days of delivery.
To qualify for a reprint or replacement, the affected products may need to be returned by mail within 20 days of delivery.
Once the returned products are received and inspected, our team will review the issue and determine whether the order qualifies for a reprint or replacement. Reprints may take approximately 4 to 6 business days, depending on the order quantity, specifications, materials, and production requirements.
Expedited reprints may be available upon request and may involve an additional fee.
Non-Defective Products
Returns of non-defective products may be accepted within 20 days of delivery, provided the products are unused, undamaged, and returned in their original condition and packaging.
Because most Tuck Packaging products are manufactured according to customer-approved specifications, any replacement, reprint, or modification requested for a non-defective custom product will generally be at the customer’s expense.
Refund Policy
Due to the custom-made nature of our packaging products, production begins based on customer-approved specifications, artwork, dimensions, materials, and other order requirements.
For eligible returned products, Tuck Packaging may provide a partial refund after the returned items have been received and inspected.
Under this policy, 99% of the product price may be retained to cover the costs associated with custom manufacturing, printing, materials, setup, and production. Full refunds or compensation after delivery are generally not available for custom products that were manufactured according to the customer’s approved specifications.
This does not prevent customers from reporting legitimate manufacturing defects, damage, or orders that materially differ from the approved specifications.
How to Request a Return or Report an Issue
To request a return, replacement, reprint, or report a problem with your order:
- Contact us at sales@tuckpackaging.com within the applicable return period.
- Provide your order or invoice number.
- Include a clear description of the issue and, where applicable, photographs or videos showing the affected products.
- Our customer support team will review your request and provide instructions for the next steps.
Customers should not return products without first contacting Tuck Packaging and receiving return instructions.
Refund Processing
Where a refund is approved, it will generally be processed within approximately 3 business days after the returned products have been received and inspected.
The time required for the refunded amount to appear in your account may vary depending on your bank, card issuer, or payment provider.
Contact Us
If you have questions about a return, refund, reprint, or replacement, please contact us:
Tuck Packaging
Suite 5, 260 N Broadway
Hicksville, NY 11801
United States
Phone: +1 646 475-2747
Email: sales@tuckpackaging.com
Website: tuckpackaging.com
