Return Policy - Tuck Packaging

Because most Tuck Boxes products are custom-made to your artwork and specifications, returns work differently than off-the-shelf retail goods. Please read this before ordering.

Custom-printed orders

Custom-printed packaging is made to order and generally cannot be returned or refunded once production has started, except for defects attributable to Tuck Boxes. Color variation within industry-standard tolerances is not considered a defect.

Stock and blank items

Unopened stock or blank products in resalable condition may be returned within 14 days of delivery. Customer pays return shipping unless the return is due to our error. A restocking fee may apply.

Defects and misprints

If we print the wrong artwork, ship the wrong size, or deliver product with clear production defects, contact us within 7 business days of delivery. Include your order number, photos of the issue, and quantity affected. We will repair, reprint, or credit at our discretion.

Shipping damage

Report transit damage within 5 business days. Keep all packaging materials for carrier claims. We will work with you on replacement or credit once the damage is documented.

Proof approval

Errors approved on your signed proof — including typos, color choices, or layout — are your responsibility. Reprints for approved-proof errors are billed as new orders.

Cancellations

Orders may be cancelled without penalty before production begins. Once materials are ordered or printing has started, cancellation fees may apply up to the full order value.